Join our email list
Get exclusive deals and early access to new products.
Mail us: support@suntronix.net / info@suntronix.net
Phone: +91 98400 68999 & 044-42652099
Shipping policy
At Suntronix, we strive to ensure that every order is processed, packed, and shipped with care through reliable logistics partners.
Domestic Shipping
For domestic buyers, orders are shipped through registered domestic courier companies, logistics partners, and/or Speed Post, depending on product availability, delivery location, and service feasibility.
Orders are generally shipped within 15 working days from the date of order confirmation and payment receipt, or as per the delivery timeline agreed at the time of order confirmation.
Delivery Timeline
Suntronix makes every effort to dispatch orders within the committed timeline. However, actual delivery may depend on courier company norms, postal service timelines, delivery location, product availability, and other logistical factors.
Suntronix shall not be held liable for delays caused by courier companies, postal authorities, logistics partners, natural events, transport disruptions, incorrect delivery details, or any circumstances beyond our control.
Our responsibility is limited to handing over the consignment to the courier company, logistics partner, or postal authority within the stated dispatch timeline or as per the mutually agreed delivery schedule.
Delivery Address
All orders will be delivered to the registered billing or shipping address provided by the customer at the time of placing the order.
Customers are requested to ensure that the delivery address, contact number, email ID, and other order details are accurate and complete.
Suntronix will not be responsible for delivery delays or failed deliveries due to incorrect, incomplete, or unavailable address details.
Transit Risk & Damage
Products are packed with proper care before dispatch. However, Suntronix is not responsible for any damage, delay, loss, or mishandling caused while the product is in transit with the courier company, postal authority, or logistics partner.
If the package appears damaged, opened, tampered with, or suspicious at the time of delivery, customers are advised not to accept the shipment and should immediately contact Suntronix for assistance.
Payment & Order Processing
Suntronix uses secure payment gateway services to enable fast, easy, and reliable online payments. Major credit cards, debit cards, and other supported payment methods may be accepted through the payment gateway, subject to availability.
Orders will be processed only after successful payment confirmation, unless otherwise agreed in writing.
Service Delivery Confirmation
For services purchased through Suntronix, delivery or completion details will be confirmed through the email ID provided by the customer during registration or order placement.
Customer Support
For any shipping, delivery, payment, or service-related assistance, customers may contact Suntronix Customer Support at:
Contact Information
Phone: +91 98400 68999
Email: info@suntronix.net
