Terms of service

Overview

Welcome to Suntronix.

The terms “Suntronix,” “we,” “us,” and “our” refer to Suntronix, having its principal place of business in Chennai, Tamil Nadu, India. Suntronix operates this website and online store, including all related information, content, features, tools, products, services, and customer support facilities made available through the website.

Suntronix is powered by Shopify, which enables us to provide an online shopping experience and related services to our customers.

These Terms of Service, together with any policies referenced herein, including our Privacy Policy, Refund Policy, Shipping Policy, and any other applicable policy, govern your access to and use of our website, products, and services.

By visiting, browsing, accessing, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service. If you do not agree with these Terms or our policies, you should not access or use our website or services.

1. Access and Account

By using this website, you confirm that you are legally competent to enter into a binding agreement under applicable laws. If you are using the website on behalf of a business, institution, or organization, you represent that you have the authority to bind such entity to these Terms.

To access certain features or place an order, you may be required to provide information such as your name, email address, phone number, billing details, payment information, shipping address, and other relevant details.

You agree that all information provided by you is accurate, complete, current, and lawful. You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account.

You must not transfer, sell, assign, share, or misuse your account access.

2. Our Products and Services

Suntronix makes every reasonable effort to display accurate product information, including descriptions, specifications, images, pricing, availability, warranty details, and compatibility information.

However, product images, colours, packaging, and appearance may vary from the actual product due to screen settings, lighting, manufacturer updates, model revisions, or image representation.

We do not guarantee that the product appearance, colour, configuration, specifications, or performance will exactly match the images or representations shown on the website.

Product descriptions, specifications, prices, offers, and availability are subject to change without prior notice. Suntronix reserves the right to modify, update, discontinue, restrict, or limit any product or service at its sole discretion.

3. Orders and Acceptance

When you place an order on Suntronix.net, you are making an offer to purchase the selected product or service.

Suntronix reserves the right to accept, reject, cancel, or modify any order at its sole discretion, including but not limited to cases involving product unavailability, pricing errors, payment issues, suspected fraud, incorrect information, bulk purchase concerns, or logistical limitations.

An order shall be considered accepted only after Suntronix confirms the order and successfully processes the payment.

Please review your order carefully before submitting it. Once an order has been accepted or processed, cancellation may not always be possible.

If we reject, cancel, or modify your order, we will make reasonable efforts to contact you using the email address, billing address, shipping address, or phone number provided at the time of order placement.

All purchases are subject to our Refund, Return, Cancellation, and Shipping Policies.

4. Prices, Taxes and Billing

Prices, discounts, offers, and promotions displayed on the website are subject to change without prior notice.

The price charged for a product or service will generally be the price displayed at the time of order placement, subject to confirmation by Suntronix. In case of any pricing error, typographical error, system error, or incorrect listing, Suntronix reserves the right to cancel or modify the order.

Unless expressly stated otherwise, prices may not include applicable taxes, shipping charges, handling charges, installation charges, payment gateway charges, customs duties, or any other applicable charges.

Prices listed on the website may differ from prices offered at our physical store, corporate quotations, bulk deals, special schemes, marketplace listings, or third-party platforms.

You agree to provide accurate and complete purchase, billing, shipping, and payment information for all transactions. You further confirm that you are authorized to use the payment method provided and that all charges incurred by you will be honoured by your bank, card issuer, or payment provider.

5. Shipping and Delivery

Shipping and delivery of products are governed by our Shipping and Delivery Policy.

Delivery timelines displayed or communicated are estimates only and may vary depending on product availability, location, logistics partner performance, courier timelines, payment confirmation, and circumstances beyond our control.

Suntronix shall not be liable for delays caused by courier companies, logistics partners, postal authorities, transport disruptions, natural events, strikes, incorrect delivery details, or other factors outside our reasonable control.

Once the product is handed over to the courier company, logistics partner, or postal authority, the delivery process will be subject to their respective service terms and timelines.

Customers are advised to inspect the package at the time of delivery. If the package appears damaged, opened, tampered with, or suspicious, customers should not accept the shipment and should immediately contact Suntronix.

6. Product Warranty

Products purchased from Suntronix are generally covered by the respective manufacturer’s warranty, wherever applicable.

Warranty terms, duration, coverage, exclusions, repair, replacement, and service support are governed by the manufacturer’s warranty policy.

Suntronix may assist customers in coordinating with the manufacturer or authorized service centre wherever possible; however, warranty approval, repair, replacement, or service resolution remains subject to the manufacturer’s terms and discretion.

Suntronix does not provide any independent warranty unless expressly stated in writing.

7. Returns, Refunds and Cancellations

Returns, refunds, replacements, and cancellations are governed by our Refund, Return and Cancellation Policy.

Products may be eligible for return or refund only if they meet the conditions specified in the applicable policy. Certain products, including but not limited to opened products, activated software, licenses, consumables, customized products, special-order items, physically damaged products, and products with missing or altered serial numbers, may not be eligible for return or refund.

Suntronix reserves the right to inspect and verify all returned products before approving any refund, replacement, or service request.

8. Intellectual Property

All content available on this website, including but not limited to text, graphics, logos, icons, images, product displays, videos, audio, design elements, layouts, software, trademarks, service marks, trade names, and overall website presentation, is owned by Suntronix, its licensors, suppliers, partners, or respective brand owners.

You may access and use the website only for lawful, personal, and non-commercial purposes, unless otherwise agreed in writing by Suntronix.

You must not copy, reproduce, distribute, modify, publish, display, transmit, download, store, exploit, or create derivative works from any part of the website or its content without prior written permission from Suntronix or the respective rights owner.

All brand names, logos, product names, and trademarks appearing on the website belong to their respective owners.

9. Optional Tools and Third-Party Services

Suntronix may provide access to third-party tools, payment gateways, shipping services, applications, integrations, or features as part of the website experience.

Such third-party tools and services are provided on an “as is” and “as available” basis. Suntronix does not control, monitor, endorse, or guarantee third-party tools or services.

Your use of any third-party tool or service is entirely at your own risk and may be subject to the terms and policies of the respective third-party provider.

Suntronix shall not be liable for any loss, damage, error, interruption, or issue arising from your use of third-party tools or services.

10. Third-Party Links

Our website may contain links to third-party websites, platforms, services, resources, or embedded content.

These links are provided for convenience only. Suntronix does not control, verify, endorse, or assume responsibility for the content, policies, practices, accuracy, availability, or security of any third-party website or service.

If you access any third-party website or service, you do so at your own discretion and risk. Any concerns, claims, or issues relating to third-party products or services should be directed to the respective third party.

11. Relationship with Shopify

Suntronix’s online store is powered by Shopify, which provides the platform and technology infrastructure enabling us to offer online services.

However, all purchases, sales, product-related transactions, customer support, fulfilment, returns, refunds, and service obligations are directly between the customer and Suntronix.

By using this website, you acknowledge and agree that Shopify is not responsible for any sale, purchase, product, service, injury, damage, loss, refund, return, warranty issue, or dispute arising from your transaction with Suntronix.

You release Shopify and its affiliates from any claims, damages, or liabilities arising from or related to your purchase or transaction with Suntronix.

12. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, store, process, and protect your personal information.

As our website is powered by Shopify, certain personal information may also be collected and processed by Shopify in accordance with Shopify’s privacy practices.

By using our website and services, you acknowledge that you have read and understood our Privacy Policy.

13. Feedback, Reviews and Submissions

If you submit, upload, email, post, or otherwise share any feedback, suggestions, reviews, comments, ideas, testimonials, proposals, or other content with Suntronix, you grant Suntronix the right to use, reproduce, publish, modify, display, distribute, and promote such content for business, marketing, service improvement, and commercial purposes.

You confirm that any feedback or content submitted by you is accurate, lawful, does not violate the rights of any third party, and does not contain offensive, defamatory, abusive, obscene, misleading, or harmful material.

Suntronix is under no obligation to maintain feedback in confidence, pay compensation for feedback, or respond to feedback.

Suntronix reserves the right to monitor, edit, refuse, or remove any content that it considers inappropriate, unlawful, misleading, offensive, or in violation of these Terms.

14. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, omissions, or outdated details relating to product descriptions, pricing, offers, specifications, availability, shipping charges, delivery timelines, warranty information, or promotional content.

Suntronix reserves the right to correct errors, update information, modify listings, cancel orders, or refuse transactions at any time without prior notice, including after an order has been submitted.

We are not obligated to update, amend, or clarify information except as required by applicable law.

15. Prohibited Uses

You agree to use the website and services only for lawful purposes.

You must not use the website:

* For any unlawful, fraudulent, abusive, malicious, or unauthorized purpose.

* To violate any applicable law, regulation, rule, or third-party right.

* To infringe upon intellectual property rights of Suntronix or any third party.

* To transmit false, misleading, harmful, abusive, defamatory, obscene, or offensive content.

* To upload or transmit viruses, malware, harmful code, or disruptive software.

* To spam, phish, scrape, crawl, hack, interfere with, or compromise the website or its security.

* To collect or misuse personal information of others.

* To impersonate any person, business, or entity.

* To resell, exploit, duplicate, copy, or misuse any part of the website or service without authorization.

* To interfere with the proper functioning of the website, payment systems, customer accounts, or related services.

Suntronix reserves the right to suspend, restrict, disable, or terminate access to the website or account if we determine that these Terms have been violated.

16. Termination

Suntronix may suspend or terminate your access to the website or services at any time, without prior notice, if we believe you have violated these Terms or engaged in activity harmful to Suntronix, other users, third parties, or the website.

Termination shall not affect any rights or obligations that arose before the date of termination.

Sections relating to Intellectual Property, Feedback, Warranty Disclaimer, Limitation of Liability, Indemnification, Governing Law, Privacy, and any other provisions intended to survive termination shall continue to remain in effect.

17. Disclaimer of Warranties

The website, services, information, content, tools, and products are provided on an “as is” and “as available” basis, except as expressly stated in writing by Suntronix or the respective manufacturer.

Suntronix does not guarantee that the website will be uninterrupted, secure, error-free, accurate, complete, or free from viruses or harmful components.

Product warranties, wherever applicable, are provided by the respective manufacturer and are subject to the manufacturer’s warranty terms.

Suntronix disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, to the fullest extent permitted by applicable law.

Any reliance placed on website content, product information, recommendations, or third-party material is at your own risk.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Suntronix, its owners, directors, employees, affiliates, partners, agents, contractors, service providers, suppliers, licensors, and platform providers shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the website, services, products, or third-party services.

This includes, without limitation, loss of profits, revenue, business opportunity, data, goodwill, savings, replacement costs, service disruption, product misuse, delivery delay, third-party failure, or any other loss arising from your use of or inability to use our website or products.

In no case shall Suntronix’s liability exceed the amount paid by you for the specific product or service giving rise to the claim, subject to applicable law.

19. Indemnification

You agree to indemnify, defend, and hold harmless Suntronix, Shopify, and their respective affiliates, owners, directors, employees, agents, contractors, suppliers, licensors, and service providers from and against any claims, losses, damages, liabilities, costs, or expenses, including reasonable legal fees, arising from:

* Your breach of these Terms.

* Your violation of any applicable law or regulation.

* Your misuse of the website, products, services, or third-party tools.

* Your violation of any third-party rights.

* Any inaccurate, misleading, or unlawful information provided by you.

Suntronix reserves the right to control the defense and settlement of any claim subject to indemnification.

20. Severability

If any provision of these Terms is found to be unlawful, invalid, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by law. The unenforceable portion shall be deemed severed, and the remaining provisions shall continue to remain valid and enforceable.

21. Waiver and Entire Agreement

Failure by Suntronix to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

These Terms, along with all policies referenced herein, constitute the entire agreement between you and Suntronix regarding your use of the website and services. They supersede all prior agreements, communications, proposals, or understandings, whether oral or written.

Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

22. Assignment

You may not assign, transfer, delegate, or otherwise deal with your rights or obligations under these Terms without prior written consent from Suntronix.

Suntronix may assign, transfer, or delegate its rights and obligations under these Terms without notice or consent.

23. Governing Law and Jurisdiction

These Terms of Service and any separate agreements under which Suntronix provides products or services shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, products, services, orders, payments, or transactions shall be subject to the exclusive jurisdiction of the competent courts located in Chennai, Tamil Nadu, India.

24. Headings

The headings used in these Terms are included for convenience only and shall not limit, modify, or affect the interpretation of any provision.

25. Changes to Terms of Service

Suntronix reserves the right to update, modify, replace, or revise any part of these Terms of Service at its sole discretion.

The latest version of the Terms will be available on this page. It is your responsibility to review this page periodically for updates.

Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms.

26. Contact Information

For any questions regarding these Terms of Service, please contact us at:

Suntronix

N.P. Complex, No. 102, D Block,

Anna Nagar East,

Chennai - 600 102, Tamil Nadu, India

Phone: +91 44 4265 2099 | 98400 68999

Email: info@suntronix.net

Website: www.suntronix.net